At Loptalogy, we are committed to providing high‑quality astrology readings and a positive experience for all our customers. If something has not met your expectations, we want to hear from you so we can put it right.
This Complaints Policy explains how you can raise a concern and how we will handle it.
1. How to Make a Complaint
If you are unhappy with any aspect of your order, delivery, or experience with Loptalogy, please contact us:
Email: info@loptalogy.com
When submitting a complaint, please include:
Your full name
Your order number
The email address used at checkout
A brief description of the issue
This helps us investigate and respond quickly.
2. What Happens After You Submit a Complaint
We aim to acknowledge all complaints within 2 working days.
Our process:
Acknowledgement – We confirm we have received your complaint.
Investigation – We review your order, communication, and any relevant details.
Response – We provide a clear explanation and proposed resolution.
Follow‑up – If needed, we may request additional information to resolve the issue fully.
We aim to provide a full response within 7 working days, though complex cases may take slightly longer. If so, we will keep you updated.
3. Possible Resolutions
Depending on the nature of your complaint, resolutions may include:
Clarification or correction of information
Re‑issuing your reading
Adjustments or amendments to your report
Refunds where appropriate and in line with our Refund Policy
Guidance on how to access or open your PDF
Our goal is always to resolve issues fairly and promptly.
4. If You Are Still Unhappy
If you feel your complaint has not been resolved satisfactorily, you may request that your case be reviewed by a senior member of our team.
We will conduct a second review and provide a final response.
5. Our Commitment
We take all complaints seriously and use them to improve our services, communication, and customer experience. Your feedback helps us continue to refine the quality of our readings and the way we support our customers.
6. Contact Details
For all complaints and customer service enquiries:
Loptalogy Email: info@loptalogy.com