Loptalogy is committed to protecting your personal data and respecting your privacy. This GDPR Policy explains how we collect, use, store, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or purchasing a reading, you agree to the practices described in this policy.
1. Who We Are
Loptalogy London, United Kingdom Email: info@loptalogy.com
We act as the Data Controller for all personal data you provide when purchasing an astrology reading.
2. What Personal Data We Collect
To prepare your astrology reading, we collect the following information:
Information you provide at checkout
Full name
Email address
Billing information (no card details are stored by us)
Optional order notes
Information required for your reading
Date of birth
Time of birth
Place of birth
Any additional information you choose to share
Technical data
IP address
Browser type
Device information
Cookies (see our Cookie Policy)
We do not collect or store payment card numbers. Payments are processed securely by WooPayments/Stripe.
3. How We Use Your Data
We use your personal data for the following purposes:
To create and deliver your personalised astrology reading
To send your reading as a password‑protected PDF
To contact you about missing details or delays
To manage your order and provide customer support
To comply with legal obligations (e.g., accounting records)
We do not use your birth details for marketing or profiling outside of your purchased reading.
4. Lawful Basis for Processing
We process your data under the following lawful bases:
Contract – to fulfil your order and deliver your reading
Consent – for optional marketing emails
Legitimate interest – to improve our services and website
Legal obligation – for financial record‑keeping
5. How Your Data Is Stored
Your data is stored securely using:
Encrypted servers
Password‑protected PDF delivery
Restricted access for authorised team members only
Secure cloud storage for order records
We never store your reading or personal data on unsecured devices.
6. How Long We Keep Your Data
We retain:
Order information: 6 years (legal requirement for accounting)
Birth details used for your reading: up to 12 months, unless you request deletion sooner
Emails and communication: up to 24 months
You may request deletion at any time.
7. Sharing Your Data
We only share your data with trusted third‑party processors necessary to deliver your order:
WooCommerce (order management)
Stripe/WooPayments (payment processing)
Zoho Mail (email delivery)
Secure cloud storage (order records)
We do not sell or share your data with advertisers or external marketing companies.
All processors comply with UK GDPR and have appropriate security measures in place.
8. International Transfers
Some of our service providers may store data outside the UK (e.g., EU or US). Where this occurs, we ensure:
Standard Contractual Clauses (SCCs)
Adequacy decisions
Strong encryption and security controls
Your data is always protected to UK GDPR standards.
9. Your Rights Under GDPR
You have the right to:
Access your data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time (for marketing)
To exercise any of these rights, email us at info@loptalogy.com.
10. Security Measures
We take data protection seriously and use:
Encrypted email delivery
Password‑protected PDF reports
Secure servers
Access controls for staff
Regular security reviews
If a data breach occurs, we will notify affected individuals and the ICO where legally required.
11. Contact Us
For any questions about this policy or your data rights, contact:
Data Protection Officer Loptalogy Email: info@loptalogy.com
If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) in the UK.